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Description of

If you require fitting we will only take your order as an enquiry and will be in touch in one working day with a quote for installation.

Specs

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Warranty

Warranty
All of our products come with a 10 year warranty as standard with an independent 3rd party insurance company covering this. The length of the warranty can be extended at additional cost upon request. 

Extended Warranty Periods - Upon Request Only

Painted Surfaces – 10 years

Glass – 10 years 

Silicone Sealants – 10 years

Operating Gear – 12 months from date of purchase

Installation – 12 months from date of install

NOTE: Nickle Sulphide or any other inclusions in the glass that may cause a spontaneous breakage are not covered by the 10 year glass warranty.
They are an extremely rare occurrence and not covered by any of the glass manufacturers, whether the glass is Heat Soak Tested following Thermal Toughening or not.

To maintain these warranties you will need to follow the instructions detailed in our Operation & Maintenance (O&M) Guide.

If your require any assistance please call 0800 999 7774 or email sales@rooflightsolutions.co.uk to discuss your specific needs in more detail.

Delivery Details

Delivery
If in stock our rooflight(s) will be delivered to your chosen site within 10 working days. If your rooflight is manufactured to order depending on the sepcification we offer lead times of  3-4 weeks from the date of order (depending on service selected)

Deliveries will be made to kerbside or nearest accessible point, we cannot move the product to point of installation or inside your building so please ensure you take note of the product weight and ensure enough people are on site or have adequate equipment to move the product from the delivery point to your intended installation point. Due to our vehicle sizes used we may not be able to deliver to locations with restricted or narrow access, please contact our sales team who will be happy to advise.

Rooflight Solutions will advise an approximate delivery date within one week of the order being placed.

On the day of delivery, we will contact you 1hr prior to drop off so that you can ensure your arrangemnets to unload are in place and that a contact available to sign for the delivery, unfortunately for insurance reasons we cannot allow delivery of your rooflight unless somebody is there to sign for it. If no one is available to sign for delivery, the consignment will be returned and you will be charged the cost of the delivery.

Charges may be applicable if the courier is unable to complete the delivery due to site conditions.

Deliveries are made Monday – Friday only. We can deliver weekends upon request however additional charges may apply.

If your require any assistance please call 0800 999 7774 or email sales@rooflightsolutions.co.uk to discuss your specific needs in more detail.

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