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Customer Service

Whether you're a commercial giant or somebody that wants to make their property extra special, we want you to know that excellent customer service is at the heart of our business. We've provided some answers to some of the most common questions we get asked below However, if you have any questions or queries regarding our products or installation service that do not feature on the FAQs, our team is always on hand to discuss your project with you. 


  • How is delivery calculated?

    Unlike many other companies, we don’t calculate delivery on weight, quantity or size. We only charge £75 per delivery no matter weight quantity or size. 

  • Can I collect in store?

    YES! You have the option of either collecting at our Wolverhampton showroom or our Cambridge manufacturing facility.

  • Where do I measure?

    Measurements should be taken from the external edge of the upstand. Please keep in mind if your upstand has been built with a gradient for water run-off, then the length of the side with the gradient on needs to be measured and not the base side of the upstand. If in doubt, please give us a call.

  • Will the frame of the rooflight be visible from the inside?

    We recommend that upstand is built is built the same width as the rooflight frame to allow the inner wall to be plastered right up to the edge of the upstand/rooflight. Our frames are built to allow a 5mm tolerance either side so that no frame will be visible from inside.

  • How do I get a quote?

    Either visit our website and select the “Buy Online” tab. This will take you through to a pricing system for each individual product and size we offer, OR contact our friendly sales team via email or phone for further advice and an instant quote.

  • Do you offer a bespoke service?

    Bespoke rooflights and glazing is our speciality, we can do most things so why not give us a challenge? 

  • What are the payment terms?

    Standard rooflights are payment in full when ordering if you use our bespoke service we require 50% of the total with the order and the balance prior to delivery. 

  • Can I pay with my Credit/Debit card?

    We accept all major credit Credit/Debit cards – all our payments terms are currently transacted via PayPal. If you prefer we can accept payment via Cheque or BACS transfer.

  • Do you accept price matches?

    Our rooflights are of the highest quality and we believe that are price are unbeatable. In the unlikely event that you find a comparable product, we will, of course, match the price.

  • What is the delivery time?

    All of our rooflights are made to order and manufacturing time can vary. Our standard sized products usually take around two/three. You can’t rush perfection. 

  • Do you install the rooflights?

    All our standard rooflights are pre-glazed, sealed and arrive in one unit upon delivery, this allows you to fit the rooflight easily yourself. However, for bespoke, or even large standard orders, we offer an installation service for an additional fee. For bespoke orders, we recommend using our installation team as the rooflights are silicone bonded on site.

  • Can you do different colours?

    We pride ourselves on making dreams a reality. Unlike many other manufacturers, we can tint glass different colours, along with being able to paint the frames any colour of your choice.

  • Do you build the upstand?

    We don’t build upstands but we can put you in contact with a contractor recommended by us in your area to build the upstand for you ready for installation.

  • How much do you charge for delivery?

    Our standard delivery charge is only £75 per rooflight up to a maximum total of 5. 

  • Do you deliver outside the UK?

    It is possible to deliver outside of the UK Additional charges will apply, please discuss this with one of our sales team who will assist you further.

  • Do you do electrically operated Rooflights?

    Yes, with our fully remote control system giving you control and ease of operation of your rooflight for natural ventilation.

  • Can I see the products first hand?

    Yes, we are happy to accept both trade and domestic customers to our Wolverhampton showroom or our Cambridge manufacturing facility, where you can then meet a member of our sales team who will show you our range of rooflights systems.

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