Product Details
Upstands are used to keep the glazed section of the rooflight off of the roofs surface. Current building regulations state that the upstand must protrude at least 150mm above the finished roof surface and are typically made of timber.
When ordering your rooflight/s you will be offered the option of being supplied with our Upstand. We would recommend that this be used as this will ensure that you have a 5 degree pitch to allow for water run-off and the correct upstand width.
With that said, of course all of our rooflights can be installed to a builder constructed upstand, either new or existing, as long as the following guidelines are adhered to:
Finally, whether RLS has supplied your insulated upstand or if you have constructed it yourself, it is important you correctly instruct your roofer to dress the upstand. To ensure the correct fitting of your RLS Rooflight offer the following instruction: The roof membrane thickness cannot exceed 10mm to the top most 100mm of the upstand. Make sure that the top face of the upstand is free from undulations that exceed 3mm.
Notes: Dimensions are external measurements.
If your require any assistance please call 0800 999 7774 or email sales@rooflightsolutions.co.uk to discuss your specific needs in more detail.
If you require fitting we will only take your order as an enquiry and will be in touch in one working day with a quote for installation.
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Warranty
All of our products come with a 10 year warranty as standard with an independent 3rd party insurance company covering this. The length of the warranty can be extended at additional cost upon request.
Extended Warranty Periods - Upon Request Only
Painted Surfaces – 10 years
Glass – 10 years
Silicone Sealants – 10 years
Operating Gear – 12 months from date of purchase
Installation – 12 months from date of install
NOTE: Nickle Sulphide or any other inclusions in the glass that may cause a spontaneous breakage are not covered by the 10 year glass warranty.
They are an extremely rare occurrence and not covered by any of the glass manufacturers, whether the glass is Heat Soak Tested following Thermal Toughening or not.
To maintain these warranties you will need to follow the instructions detailed in our Operation & Maintenance (O&M) Guide.
If your require any assistance please call 0800 999 7774 or email sales@rooflightsolutions.co.uk to discuss your specific needs in more detail.
Delivery
If in stock our rooflight(s) will be delivered to your chosen site within 10 working days. If your rooflight is manufactured to order depending on the sepcification we offer lead times of 3-4 weeks from the date of order (depending on service selected)
Deliveries will be made to kerbside or nearest accessible point, we cannot move the product to point of installation or inside your building so please ensure you take note of the product weight and ensure enough people are on site or have adequate equipment to move the product from the delivery point to your intended installation point. Due to our vehicle sizes used we may not be able to deliver to locations with restricted or narrow access, please contact our sales team who will be happy to advise.
Rooflight Solutions will advise an approximate delivery date within one week of the order being placed.
On the day of delivery, we will contact you 1hr prior to drop off so that you can ensure your arrangemnets to unload are in place and that a contact available to sign for the delivery, unfortunately for insurance reasons we cannot allow delivery of your rooflight unless somebody is there to sign for it. If no one is available to sign for delivery, the consignment will be returned and you will be charged the cost of the delivery.
Charges may be applicable if the courier is unable to complete the delivery due to site conditions.
Deliveries are made Monday – Friday only. We can deliver weekends upon request however additional charges may apply.
If your require any assistance please call 0800 999 7774 or email sales@rooflightsolutions.co.uk to discuss your specific needs in more detail.
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